Hello, I forgot how to do this; I am selling my memberhip by CCPocesor and ofline by postal payment, I send customer CD with link, and they send me info that have made payment and requst login info. But I want to sliop that request made by customer, and want to send them login info on CD (CD label) so that they can login immediately. I have sent them send them label CD user/pass info, and before have added them to amember members, but didnt se they email. Because wanted to make login info indenpended from email so anyone could use CD, but with kayako integration when they submit new tikcket , they can not do that becaus eone field form is missing (invisible, but may be that system dont have they emaial on account and can not submit new tiket. So, also didnt wanted to user add to amember system with email before thy make offline payment.So, how to make this correctly?
I think the best way will be ask user email on first login then update it in database(and if user will have active membership this will update email on kayako) Or even better to send then 100% discount code instead of login info, user will go to signup page and specify that and and will be requested to specify email and login info.
Kayako is my CMS so they need to have acces as soon as posible. Is the missing email. reason for kayako ticket error? Hm? would that be signup for new profile or updating of old one, seams like to much work for customers, fo some of them just the login process is a brain fryer. I didnt test, could costumer on first login into amember be redirected to his profile page to enter his email or other info, and then kayako will work? (I need to change option that user can change his email info)
I believe yes. If you mean coupons, this will be signup for new profile. You can simplify signup form as much as possible. Use generate login/passwords and show only one product so when user will go to signup page he will need to specify only his name, email, and received coupon code I belive this will be simple enough. This part will require customization. Again I think that it should work after user will specify correct email, but can't promise this. That thing needs to be tested.